Faqs

Faqs

Frequently Asked Questions

For all inquiries, please email*****@********om.au“> su*****@********om.au
We aim to respond to all emails within 72 hours (excluding weekends and holidays).

If you have not received your order confirmation email after 24 hours, please contact our customer service team at *****@********om.au“> su*****@********om.au

We do free standard shipping on orders over $50.00, before tax and shipping charges.

Items shipped outside of the Australia may be subject to customs duties, taxes and/or charges which are not included in the total of your order and the buyer is responsible for such expenses. Please check with your country’s customs office for more information on charges.

We accept most major credit/debit cards, PayPal.

When you are ready to checkout go to your cart and click “Checkout. On the right side you will see a field that says “Discount Code”, please enter your discount code and click apply. Please note that some coupon codes require log in to apply.

All orders are processed and shipped from Melbourne, Australia and usually shipped out the next business day. During peak seasons, it may take one or two more days on top of regular processing times. We do not ship on Saturday, Sunday or Australia public Holidays.

Australia
Standard – 4 to 8 business days
Express – 1 to 3 business days
New Zealand
Standard – 7 to 14 business days
Express – 5 to 10 business days
Rest Of The World
Standard – 10 to 15 business days
Express – 8 to 12 business days

We do not include invoices with your delivery orders unless requested otherwise, therefore no prices are ever shown in any packages we send out.
All prices are in Australian dollars only, the final amount charged to your card will vary depending on your bank’s currency exchange rate.
This sometimes happens during transit no matter how much care is taken. It is usually due to pressure, heat or mishandling by delivery service. Please kindly email*****@********om.au“> su*****@********om.au with images of the damaged items and your order information.

Magnetic Lashes ( FAQ )

Magnetic lashes shouldn’t damage your natural lashes if they are used correctly. They adhere to your eyelid, rather than your natural lashes.

Yes you can. As long as you take proper care of the KLINQE lashes, they can last up to 60 wears.

KLINQE magnetic lashes are extremely easy to apply. They only take minutes to apply, and can even be done single handed. Much easier and quicker than wearing glue lashes.
KLINQE lashes uses magnets and magnetic eyeliner without any glue involved.
Yes you can. However for precaution, do ensure that you observe your usual contact lens’ safety use and hygiene.

YES! All our lashes are hand made with highest quality premium synthetic silk fibres. Therefore, all our products are vegan and cruelty free.

We don’t recommend using Mascara on your KLINQE lashes. However, you may apply some on your natural lashes to help blend KLINQE lashes in with your own, but this might affect the longevity of your KLINQE lashes.

KLINQE lashes uses round micro magnets, and don’t pose a risk to your body including your eyes. Research also shows no risks with prolonged use.

Sometimes after a few wears, the liquid magnetic liner gets stuck on the tiny magnets. You just need to gently rub off the magnetic liner from the magnets, using some cotton bud and makeup remover and you’re good to go.
KLINQE lashes generally stays on for more than 12 hours if applied correctly using KLINQE magnetic liquid liner . If you find it doesn’t last that long, it could be due to the eyeshadow you have used, grease on your eyelid or your concealer is interfering with the bond, you can reattach them by reapplying the liner.
KLINQE lashes can be trimmed down to fit your eye shape correctly, its always better to trim them a little shorter than your full eye shape.

KLINQE lashes has 12 micro round magnets that can easily fits on any eye shape, compared to some other brands with bigger, heavier, chunkier square shaped magnets.

Our magnetic liner comes with fine precision application tip. They are easy to apply and only takes 1-2 mins to dry.

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